Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it—unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at sales@weldbeat.au. Please note that returns will need to be sent to the following address:
22 O'Riordan St, Alexandria NSW 2015
If your return is accepted, we’ll send you a return shipping label (charges apply for order placed under free shipping policy), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return questions, feel free to contact us at sales@weldbeat.au.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, such as:
- Perishable goods (e.g., food, flowers, or plants)
- Custom products (e.g., special orders or personalized items)
- Hazardous materials, flammable liquids, or gases
Please get in touch if you have questions about your specific item.
Sale items and gift cards are also non-returnable.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please note that it may take some time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at sales@weldbeat.au.